Knowledgebase: Client Procedures
Customer ticket survey
Posted by Ronda Farrell, Last modified by Ronda Farrell on 26 March 2012 02:14 PM

Customer Survey

Issue      yes / No

               Yes – Do you have an error message?  Yes /No

                              What is the error message? –

               No – then please give more detail on the issue.

What product is in use during error?

What process or procedure are you using when the error occurs?

What do you expect to happen?

               What is really happening?

Is this process or task you are performing new to this application?

Yes -  How long has this application been installed


Is there any other environment changes?

               New server

               New users

               New version of application

               Change in network service

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